Come make bold ideas happen with us

TechNook is looking for new talent – a Technical Support Engineer for our Support Delivery operation.

This position will report to the technical platform led and will contribute to the day to day running of TechNook Support, this role can be demanding which is why we are after an individual who is full of talent with many different skills to offer.

The Technical Support Engineer position will be a paid position, offering bi-weekly payments which will be raised over-time, depending on performance. As a Technical Support Engineer, you will have the following responsibilities:

• Join our team as a Technical Support Engineer, where you'll be responsible for providing expert technical assistance to our customers.
• Diagnosing and resolving complex issues promptly.
• You'll collaborate with cross-functional teams to enhance product functionality and contribute to documentation and knowledge base updates.
• You'll deliver exceptional customer service through clear communication and tailored solutions, ensuring optimal satisfaction and retention.

As this list is nothing shy of a demanding set of responsibilities and tasks, we are asking the following as requirements for potential candidates:

• Time management skills
• Unbiased opinion
• Good communication skills
• Good teamwork skills
• Previous experience working with Nginx & Linux Based Systems
• Previous experience working with Windows Server Based Systems.
• Ability to handle a heavy and demanding workload
• Good availability

We look forward to hearing from you.

TechNook is looking for new talent – a Customer Success Manager for our Core Delivery operation.

This position will report to the technical platform led and will contribute to the day to day running of the global TechNook operation, this role can be demanding which is why we are after an individual who is full of talent with many different skills to offer.

This position will be a paid position, offering bi-weekly payments which will be raised over-time, depending on performance. As a Customer Success Manager, you will have the following responsibilities:

• Champion client satisfaction and retention.
• Understanding customer needs, providing strategic guidance.
• Ensuring seamless product adoption.
• You'll collaborate cross-functionally to drive value, analyze data for insights, and proactively address challenges.
• As a key advocate for our clients, you'll cultivate strong relationships and deliver exceptional experiences to maximize their success and loyalty.

As this list is nothing shy of a demanding set of responsibilities and tasks, we are asking the following as requirements for potential candidates:

• Time management skills
• Unbiased opinion
• Good communication skills
• Good teamwork skills
• Previous experience working with Atlassin-based Products & CRM Softwares.
• Previous experience in an Account/ Project Manager role.
• Ability to handle a heavy and demanding workload
• Good availability

We look forward to hearing from you.